I am struggling to add a product to my shopping basket what do I do?
A:
Please check that your cookies settings are set to Medium within the "Privacy" section of the "Internet Options" - Under the "Tools" bar at the top of the browser page. If you still are experiencing problems please call our 24hour Freephone Number where a member of our team will gladly help.
How do I add your site to my favourites in Internet Explorer?
A:
1.Go to the “Favourites” menu option at the top of the screen and click on this once.
2.Select “Add to favourites” at the top of the menu.
3.Click "OK" to add our site to your favourites list.
When you next want to visit our site, all you have to do is select “Favourites” from the top of the screen in Internet Explorer and then select our name.
Where can I find out further information regarding the VAT exemption?
A:
Of course our customer service agents can answer any of your questions relating to which products are elegible for VAT relief via the freephone number however you may also want to view the following url address for further clarification:
Betterlifehealthcare.com take payments either through the internet, over the phone, through the post or over the counter at our dedicated mobility store in Preston, Lancashire at Penwortham Road. More details concerning ordering can be found below via the "How to place an order" link.
The best screen size Betterlifehealthcare.com should be viewed as is 1024 by 768 which can be selected via the control panel and display settings on your machine.
Betterlifehealthcare.com takes all major credit cards (Maestro/Switch, JCB, Visa, Visa Electron, Amex, Mastercard and Solo). Orders by post should be made payable by cheque to Betterlifehealthcare.com and attached to the printable order form which is available on the link below.
In accordance to the Distance Selling Regulations Betterlifehealthcare.com gives customers a seven working day period in which orders can be cancelled. For more information please review our Service and Delivery page.
Upon receipt of your order, an Order Confirmation screen will be generated, issuing an order reference number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details. As a third point of acknowledgement a betterlifehealthcare.com customer advisor will be in contact by phone within one working day to confirm delivery specifcs such as time and date.
All products that do not require a profesional installation and fit will be sent with receipts/invoices for your records with our chosen courier. All products that do require a professional installation and fit will be delivered along with the receipt/invoice and a product acceptance form by our dedicated mobility specialist.
Can I place an order overseas and have it delivered overseas?
A:
Yes. Customers from abroad can place an order. We now have the facility to deliver overseas at an extra charge which can be discussed with our customer service team when you have selected the product(s) which you wish to purchase.
Shopping at Betterlifehealthcare.com is as secure as shopping in any retail store. Your credit card details will be encrypted to help keep them secure. See our Privacy and Security Statement for more details.
Yes. We offer gift vouchers in £10, £20 and £50 denominations. Please contact us at info@betterlifehealthcare.com or call us on our free phone number below to order.
For information on how to purchase products and use Betterlifehealthcare.com please access our "How To Place and Order" link within our Help Page above.
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