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Delivery Information

Standard Delivery

Our Standard Delivery service ensures that that your order will be delivered within 10 working days. This service is available for only £3.95 for all orders under £40 and if you spend over £40 we'll provide it completely FREE of charge!

Please Note - If your item is being delivered to a non-mainland UK location there may be an additional charge and we will not be able to offer the free service (see table below).

Next Day Delivery

If you need an item urgently then why not take advantage of our Fast Track Delivery from only £0. If you’re ordering a Mobility Scooter, Electric Wheelchair or Riser Recliner Chair then a next day delivery charge of £14.99 will apply due to the increase in weight. This premium service includes delivery to your door the next working day using one of our national couriers.

*If your order is placed before 3pm it will be delivered on the next working day. Orders placed after 3pm will be processed on the next working day available (working days exclude weekends and bank holidays).

Please Note - If you are ordering one of our larger items such as a mobility scooter or riser recliner chair, our couriers will not be able to bring the item inside your property. If you think you may need some assistance with your item then why not opt for our Professional Delivery & Installation Service (see below). We will not be able to offer our express service to any non-mainland UK location and there may be additional charges for our standard service.

Professional Delivery & Installation

If you are purchasing a mobility scooter, electric wheelchair, adjustable bed or riser recliner chair then why not select our Professional Delivery & Installation Service for only £69.00. This option includes a complete white glove service by two of our trained engineers. They will bring your item inside to a room of your choice and provide installation and a demonstration of your item. Before delivery is complete our engineers will provide you with expert advice, should you have any further question about how to use your item. Once you have placed your order we guarantee to deliver your item within 10 working days. Our transport team will also contact you 48-72 hours prior to delivery to confirm an expected day and time of arrival.

Delivery Cost Conditions

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order, the size and weight of the items and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge unless we state otherwise before you confirm your order.

ORDER DETAILS DELIVERY INFORMATION CHARGES
Standard Items Zone A (orders under £40) £3.95
Zone A (orders over £40) Free of charge
Zone B £11.99
Zone C £14.99
Heavy Items
(limited to electric wheelchairs, mobility scooters and riser recliner chairs)
Zone A Free of charge
Zone B £49.99
Zone C £69.99
Next Day Delivery
(under 25kgs)
Orders placed before 3pm will be delivered by DPD on the next working day. Orders placed over the weekend will be delivered on Tuesday. Available on items in stock and to be delivered to Zone A only. £5.99
Next Day Delivery
(over 25kgs)
Orders placed before 3pm will be delivered by TNT on the next working day. Orders placed over the weekend will be delivered on Tuesday. Available on items in stock and to be delivered to Zone A only. £14.99
Saturday Delivery Orders placed before 3pm on Friday will be delivered by a courier on Saturday. Available on items in stock and to be delivered to Zone A only. £12.99
Professional Delivery & Installation Orders will be delivered by our professional installation team who will provide a timed delivery to your home address, installation and demonstration of the product within 7-10 working days. Available on Heavy Items to be delivered to Zone A and Zone B. £69.00
ZONE DETAILS
Zone A England, Wales and Scotland (excluding Scottish Highlands)
Zone B Scottish Highlands including;
AB36-38, 55-56, FK17-21, IV, KW, PA20-99, PH15-99)
Zone C Ireland, Channel Islands and Isles.

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