BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE
BY PLACING AN ORDER TO PURCHASE GOODS AND/OR SERVICES ON THIS WEBSITE YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF PURCHASE SET OUT BELOW
Main Switchboard: 0800 316 0557
Customer Services: 01772 644 288
|Mail (registered office)||
|Fax||01772 644 280|
A discount code can only be used once. A discount code cannot be used in conjunction with any other promotions or offers. No cash alternative are available for any of our offers. Only one voucher is eligible per household. We reserve the right to not allow discount on items that has already been reduced from the Recommended Retail Price.
Vouchers are valid until the specified date, or till the 31st December of the current year (if no date is specified).
Betterlife reserves the right not to issue discounts or remove them where we have grounds to suspect the promotion has been used in contravention of our terms and conditions. Betterlife reserves the right to withdraw, amend or extend a voucher code promotion at any time.
Should you cancel or return Goods from an order where a promotional discount code has been used, no refund of this promotional code or equivalent value will be provided.
|ORDER DETAILS||DELIVERY INFORMATION||CHARGES|
|Standard Items||UK Mainland (orders under £40)||£3.95|
|UK Mainland (orders over £40)||Free of charge|
|Northern Ireland, Ireland, Channel Islands and Isles||£14.99|
(limited to electric wheelchairs, mobility scooters and riser recliner chairs)
|UK Mainland||Free of charge|
|Northern Ireland, Ireland, Channel Islands and Isles||£69.99|
Next Day Delivery
|Orders placed before 4pm will be delivered by DPD on the next working day. Orders placed over the weekend will be delivered on Tuesday. Available on items in stock and to be delivered to UK Mainland only. Please note delivery times may be extended depending on postcode.||£6.99|
Next Day Delivery
|Orders placed before 4pm will be delivered by TNT on the next working day. Orders placed over the weekend will be delivered on Tuesday. Available on items in stock and to be delivered to UK Mainland only. Please note delivery times may be extended depending on postcode.||£19.99|
|Saturday Delivery||Orders placed before 3pm on Friday will be delivered by a courier on Saturday. Available on items in stock and to be delivered to UK Mainland only. Please note delivery times may be extended depending on postcode.||£12.99|
|Professional Delivery & Installation||Orders will be delivered by our professional installation team who will provide a timed delivery to your home address, installation and demonstration of the product within 7-10 working days. Available on Heavy Items to be delivered to UK Mainland.||£DELIVERY_PROFESSIONAL_PRICE|
Items will usually be delivered within 14 working days. Where a Mobility Technician is needed to install an item, it will usually be delivered within 10 working days. Note it is your responsibility to ensure clear access for delivery and installation of these items and we will not be liable for any damage caused by inadequate access. Delivery timescales are estimates only unless you have paid for a 'Next Day Delivery' or other premium delivery service (where this is available). If you do not receive your order within 15 days of us confirming your order (or the next day if you have paid for a 'Next Day Delivery' or other premium delivery service, you should notify us and we will investigate why you have not received your delivery.
If your item is being delivered using our courier delivery service please note that items will only be delivered to the building's main access door. It is your responsibility to ensure there is clear access for delivery of your item/s and we will not be liable for delayed deliveries due to inadequate access.
We hope you will be happy with any items you've ordered from us, but if you're not entirely satisfied, you'll find details of our returns policy below.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.
Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons. Please be aware that this applies particularly to (but not exclusively to) mattresses, bathing equipment (bath lifts, shower seats, etc.) and incontinence items.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.
Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item together with the packing and postage / delivery charge you paid to us for that item (if any). If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You will have to pay the cost of returning the item to us.
If you wish to cancel an item after the cooling off period, provided you return the item to us within 14 days of the end of the cooling off period and in re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.
Please note, Betterlife Partners have their own terms of business and procedures for exercising cancellation rights. If you purchase an item or service from a Betterlife Partner, you should check your rights before placing your order.
If any item we have supplied is damaged on receipt or, within 6 months of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item. You may have additional manufacturers' warranties with some products such as electrical items giving you additional rights and you should check these carefully.
Damaged and faulty items. To return a damaged or faulty item you must follow the instructions on the Shipment Note included in the delivery. For small damaged and faulty items that you return to us we will provide a freepost address which will be of no cost to you.. For large, extra large or high value items we will normally offer to collect them from you again at Betterlifehealthcare Ltd cost.
Cancelled items. To return an item you wish to cancel you must follow the instructions on the Shipment Note included in the delivery. You may return the items to us by your own preferred method. However, if you require us to collect the item, the following charges will apply:
|DETAILS OF ORDER||PACKING, POSTAGE / DELIVERY CHARGE|
|Small items i.e. totaling up 2kg in weight||Please return via post. Collection service not available|
Large items up 25kg
Courier Collection Service
Extra large items over 25kg
Betterlife Own Transport Collection
Courier Collection Service
£79.00 per item, additional items will be subject to a £30.00 surcharge †
(England, Wales and Scotland)
(**all Bed collections for England, Wales and Scotland return is £110)
(Republic of Ireland, Isle of Man, Jersey and Guernsey, Isle of Wight)
* if you arrange a COURIER collection but there is nobody at the address who can hand over the delivery on the date agreed, you will be charged a re-collection charge of [£10.00]
† if you arrange for a Betterlife Own Transport collection but there is nobody at the address who can hand over the delivery on the date agreed, you will be charged the full amount to reschedule this collection.
Electrical products sold on this website are deigned for use in the UK and, if fitted with a plug, it will be a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before using them outside the UK.
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.
Not all medical electrical products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP or occupational therapist before using any medical electrical product.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS
You are permitted to establish a link to this website from other sites provided that, if we believe it would damage Betterlife or any of our Group companies or a Betterlife Partner, you remove the link immediately if we ask you to do so.
You agree not to:
IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS, ANY PERSON AFFECTED BY YOUR ACTIONS MAY BRING A CLAIM AGAINST YOU AND/OR BETTERLIFE. WE WILL PURSUE A CLAIM AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A RESULT OF YOUR ACTIONS
NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION OR USE OF THIS WEBSITE.
IF YOU CHOOSE TO ACCESS THE WEBSITE FROM OUTSIDE ENGLAND AND WALES, YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION.
NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS
Win Your Shop Competition Terms and Conditions - Overview
The Competition is open to any UK resident aged 18 years old and older (each an "Entrant" and together the "Entrants") - The Competition will start on Monday 20th November 2017 (the "Opening Date") - The Competition will end at 11:59pm (GMT) on Monday 27th November 2017 (the "Closing Date"). The winners will be notified the next working day via telephone.
Full Terms and Conditions
WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.
IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS