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Price Promise Guarantee

What is our Price Promise Guarantee?

At Betterlife we believe in 3 core values; excellent quality products, great value prices & expert customer service which is why we always endeavor to offer competitively priced products. Our expert marketing team is continuously comparing the market to ensure that we can offer you the best possible prices. However, should you find a cheaper price from another online UK retailer; we guarantee that we will match it!

What criteria are required for our Price Promise Guarantee?

In order for us to award a Price Promise the following criteria must be met;

  • The competitor must be a valid online UK retailer and provide products direct to consumers, we are not able to award a price promise against any marketplaces such as eBay, Amazon, Play or from any 3rd party resellers.
  • The competitor's product must be a like for like product that is offered with Betterlife e.g. same model, colour, size etc.
  • The competitor's product must be in stock at the time the Price Promise is awarded.
  • The competitor's price must be inclusive of all delivery charges for the Price Promise to be awarded.
  • The competitor's product must be publicly advertised online at the time the Price Promise is awarded.
  • The competitor's product must not be part of any promotional activity specific to their outlet, e.g. we are unable to award the Price Promise if the item is included in a clearance, sale, buy one get one free offer or any other discount that has been applied to the product.
  • A Price Promise cannot be used in conjunction with any other promotional offer that we have running at that time.

How can I redeem my Price Promise Guarantee?

In order to redeem your Price Promise you must provide us with the following information;

  • The retailers website address where they are advertising the product.
  • The price that the retailer is advertising their product at.
  • The name, model, colour & size of the product.

For more information or to claim your price promise, contact one of our expert advisors now on Freephone 0800 316 0557!

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